Terms & Conditions
Rock & Royalty Rewards Terms & Conditions
DEFINITIONS
“Administrator” means Corporate Rewards Ltd, programme administrator
“Participant” is defined as the users of Showtime Rewards who have accepted these Terms and Conditions of Use.
“Programme” is defined as Showtime Rewards and all its component parts.
“Website” is defined as www.thegrandhotelbirmingham.co.uk/meetings-events/rock-royalty-rewards
ACCEPTANCE
By accessing, transacting points, or using any aspect of the Programme or Website, the Participant agrees to be bound by these Terms and Conditions of Use and the terms, conditions, disclaimers and limitations of liability posted in the rewards page by the Administrator on the Website. We reserve the right to amend or update any of the Terms and Conditions of Use at any time without providing notice to the Participant. By using the Website, the Participant acknowledges that they have read and understood these Terms and Conditions.
ELIGIBILITY
This Programme is open to Participants who are a resident in the UK and are 18 years of age or older at the time of entry. Employees must obtain the prior permission of their employer to participate in this scheme. This Programme cannot be combined with any other offer or rebate.
The Programme and its benefits are offered at our discretion and has the right to terminate the Programme or to change the Programme terms and conditions, rules, benefits, conditions of participation or rewards levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the Rewards Points already accumulated. It is the Participant’s responsibility to maintain its knowledge of these terms and conditions.
[Participants of a sales incentive may not be able to obtain Rewards Points on all products or all sales.]
Employees of De Vere, their affiliated companies, advertising agencies, gift suppliers or other representatives, or members of the respective immediate families of such employees and anyone with whom such employees are domiciled are not eligible to participate in sales related Programmes. Employees of The Grand Hotel Birmingham and De Vere are eligible to participate in employee reward or recognition Programmes.
All bookings which have pre contracted discounted rates are exempt from the Showtime Rewards scheme.
Agents with a Preferred Commercial Agreement
Agents with a preferred commercial agreement with The Grand Hotel Birmingham and De Vere are not eligible for Showtime Rewards points.
Rewards for enquiries – cinema tickets
This promotion is only available to registered Showtime Rewards members. To register please visit www.devere.com/showtime
All Showtime members can claim a maximum of 2 cinema tickets per month. Agents earn 1 cinema ticket per enquiry and direct bookers earn 2.
Bookings made via our Meetings Booker tool are not eligible for cinema tickets (they are elegible for Showtime points)
All standard cinema ticket Terms and Conditions apply as noted below.
For each valid booking enquiry, 1 Odeon ticket code will be rewarded to agency bookers and 2 Odeon ticket codes to a direct booker.
Multi property enquiries for the same event on the same date count as one enquiry. Odeon ticket claim codes will be issued via email within 7 working days of your enquiry being placed. Claim codes are valid for 3 months. Members should submit their claim codes via their Showtime account at www.devere.co.uk
After 3 months the claim codes are no longer valid.
10 – 14 days after submitting a claim code Showtime members will receive their Odeon digital cinema ticket(s).
Each Odeon code entitles the bearer to a free ticket valid any day of the week. Codes are valid for standard 2D film screenings only at any Odeon destination throughout the UK. Excludes Alternative Content, Special Advance Screenings, VIP Boxes & IMAX.
The expiry date of the Odeon cinema ticket will be communicated at delivery.
We reserve the right to add, modify and delete any of these conditions or terminate the programme at any time with or without notice.
Eligible properties
Events taking place at The Grand Hotel Birmingham are eligible, with the exception of events held at Jubilee Conference Centre as they are exempt from the Showtime Rewards scheme.
TO PARTICIPATE
In order to participate in the Programme, users must log enquiries and bookings directly with the hotel or via our conference desk. Members will receive 2 cinema tickets for every valid enquiry logged (with the exception of agencies who will receive 1 cinema ticket) up to a maximum of 2 tickets per month and 1 point for every £1 of event revenue.
Showtime points are awarded on the contracted booking revenue (excluding VAT) recorded in our booking system and does not include expenditure incurred at time of event such as beverages and any additional services. This means that the invoice you receive may not reflect the points rewarded.
Any new members registering for Showtime Rewards can backdate claims for a 4 week period. Events taking place further than 4 weeks before registration cannot be claimed for.
Any members that move companies will need to update their company details within their Showtime Rewards account. This is the Participants sole responsibility.
Showtime Rewards applies to meetings, conference and corporate function enquiries & bookings, but excludes accommodation and social events unless taken in conjunction with one of the aforementioned.
We are not responsible for lost, corrupted or delayed entries. Participation constitutes full and unconditional acceptance of these Terms and Conditions. Any failure to follow Programme terms and conditions, any abuse of the Programme, any conduct detrimental to the interests of either De Vere or the Administrator, or any misrepresentation of any information furnished to De Vere may result in the termination of his or her participation, the cancellation of accrued points, rewards or benefits, or both.
TIMING
This Programme runs from 1st April 2016.
EARNING REWARD POINTS
Showtime Points are awarded to members on a weekly basis for events that have taken place in the previous week. Allow 7 working days after your event has taken place for your account to be credited.
If your event has been cancelled, or if the venue is no longer part of De Vere the Showtime Rewards scheme does not apply.
Members can choose to either save points awarded for redemption at a later date; or redeem some or all of the points awarded for prizes via the Showtime Rewards catalogue available at www.showtime-rewards.co.uk
Points must be redeemed via the Programme Website. Rewards, once chosen, can only be changed if the redeemer contacts www.showtime-rewards.co.uk within 24 hours of the order being placed.
Points are valid for a 12 month period, after which time they will expire. We are unable to reinstate expired points.
If you make a query relating to an event that has already taken place, then the query must be made within 1 month of the event start date. We are unable to investigate any queries which fall outside of this time frame.
Fraudulent use of accounts and points on participant’s accounts will result in the account being immediately suspended. Fraudulent activity may result in the termination of Participants account and the cancellation of accrued points, rewards or benefits, or both.
ORDERING REWARDS
Points may only be redeemed via the Programme Website Administrator. Prizes, once chosen, can only be changed if the redeemer contacts www.showtime-rewards.co.uk within 24 hours of the redemption
.
Points cannot be redeemed for cash, cheque, bank deposit or any other kind of payment by The Grand Hotel Birmingham or De Vere to the Participant.
Participants may not pool, transfer or combine points with any other participant or person in order to redeem rewards.
Delivery is only available to the participant’s country of residence.
Experience rewards will be fulfilled by the participant’s direct arrangement with the experience reward supplier, in accordance with each individual supplier’s availability, lead-time and capability.
Substitution
In the case of a Reward item not being available, The Administrator will contact the Participant within 7 days of placing the order and offer a replacement item of similar value. If the Participant does not wish to accept the replacement item, the original value of the reward deducted from the Participant’s account will be re-credited.
The Administrator reserves the right to remove or include any reward from the range at our discretion and Participants may not rely upon the continued availability of a reward category or reward item. The Administrator will honour any Rewards that have already been ordered by a Participant prior to any price alterations.
Delivery
The delivery of reward items will be made within 28 days of placement of order unless otherwise stated on the website or by email communication.
The delivery of all reward items will be made to the address as supplied by the Participant at the time of order. The delivery address for reward items should be to an address where the item can be signed for. If there is nobody available to sign for receipt of the goods then the delivery company will usually leave a card with contact details for the Participant to arrange delivery again. Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to the Participant.
Participants should not accept delivery of items that have been delivered where the packaging is damaged. Delivery of damaged items must be refused and our customer service team must be advised immediately so that we can contact the supplier and arrange for replacement product to be shipped. If the package is opened and item is then found to be faulty then the Participant must advise us within 24 hours and will make contact with the supplier on the participant’s behalf to arrange a replacement or suitable alternative.
Where a signed-for delivery is made to the Participant but delivery is not possible for whatever reason, The Administrator will arrange for re-delivery at the earliest possible opportunity but there may be charges incurred by the participant from the courier or similar service provider for re-attempting delivery for which the Participant shall be liable.
Returns
Returns of reward items will be arranged for the Participant if there is a fault with the reward item or it is damaged provided the issue is reported to The Administrator within 24 hours of receipt. Couriers will not generally accept liability for damages or lost items beyond this time frame.
If the Participant wishes to discuss or organise a return, exchange or refund of any item, please contact us within 24 hours of receipt.
The Participant acknowledges that some reward items are not returnable and non-refundable (i.e. items with a customised aspect or which are made to order, perishable goods such as flowers/food or personal items such as jewellery or cosmetics).
Once the reward item has been received by the Participant, provided there is no damage the Participant accepts all risks for the goods and will need to contact the manufacturer if a fault develops at a later stage as per manufacturer warranty terms and conditions.
Vouchers and Gift Cards
From time to time the retailers who provide the vouchers or gift cards may experience temporary delays in providing The Administrator with the stock of vouchers or cards. In the event that delays will impact on The Administrator’s ability to deliver the Order as originally scheduled, The Administrator will advise the Participant and discuss appropriate actions.
In the event of a gift card or voucher being lost or stolen in transit, The Administrator will investigate whether the card or voucher has been used.
If the card has been dispatched via 1st or 2nd Class Royal Mail Service and has not been redeemed, The Administrator will issue a replacement card
If the card has been dispatched via 1st or 2nd Class Royal Mail Service and has been redeemed the participant will be charged for a replacement card
If the card has been dispatched by Special Delivery or other courier service and the delivery has been signed for at the correct address, the participant will be charged for a replacement card; if the card has been incorrectly delivered The Administrator will investigate and replace as appropriate.
Where a Participant reports a voucher or gift card as lost or stolen, the Participant acknowledges that a fee is deducted from the balance of the card for the issuance of a replacement. The Administrator is not liable for any refusal of a retailer to deactivate or provide credit or replacement of a lost or stolen gift card or voucher.
Once a gift card or voucher is delivered, the Participant assumes all risk and liabilities for the gift cards and voucher and no refunds will be made.
OTHER
Programme termination
The Grand Hotel Birmingham or De Vere Hotels or The Administrator reserves the right in its sole discretion to cancel or suspend the Programme at any time.
Registered participants will be given written notice of Programme termination and all points must be redeemed 30 days following notification of the end of the Programme.
Tax
The Grand Hotel Birmingham, De Vere Hotels and The Administrator will absolve themselves from any liability arising from any tax or National Insurance Contributions arising from this prize. Recipients are directly responsible for accounting for and paying to their local tax offices any tax liability and NI contributions or other local taxation arising on their prize.
USE OF DATA
Personal data which you provide when you register for the Programme may be used for Programme communications and future De Vere marketing activity. If you agree to this use, please tick the ‘accept terms and conditions box’ on the Programme website. The Showtime Rewards member accounts will be created with the email address provided at the time of booking enquiry, as captured in the De Vere Hotels booking system.
General
No correspondence will be entered into regarding either this scheme or these Terms and Conditions. In the unlikely event of a dispute, De Vere’s decision shall be final. De Vere Hotels and/or The Administrator reserve the right to amend, modify, cancel or withdraw this scheme at any time without notice.
De Vere Hotels and/or The Administrator cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this incentive scheme agree that De Vere Hotels and The Administrator will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this promotion. Nothing in this clause shall limit De Vere Hotels or The Administrator’ liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.
This Programme is administrated by Corporate Rewards Ltd
Promoter: De Vere Hotels (Principal Hotels Topco 1 Limited, The Inspire, Hornbeam Park, Harrogate, HG2 8PA)