As restrictions ease, we have procedures in place to combine the best possible guest experience with all reasonable steps to keep the hotel clean and safe.

Following its £50 million top-to-toe restoration and refurbishment, The Grand Hotel Birmingham is squeaky clean, and we have robust hygiene measures in place to ensure that it stays that way.

Now that Covid-19 guidelines and restrictions start to ease, the safety and wellbeing of our guests, colleagues and visitors remain of paramount importance. The hotel works with external auditors to ensure that the highest standards are met consistently and continuously.

The following pages explain the procedures that we have in place.

Accreditation

The Grand Hotel Birmingham has engaged the services of Global Secure Accreditation, whose Covid-19 Certificate of International Good Practice provides on-going support to hotels to ensure they are maintaining the highest standards.  GSA services also include annual re-certification, so you can be assured that hygiene standards are consistently high and regularly audited, rather than that they met standards at a single moment in time. 

The GSA audit is specifically designed to combine the best possible guest experience with all reasonable steps to keep the hotel clean and safe.

The GSA Covid-19 Risk Management Audit is benchmarked against both national government advice and international best practice.  Requirements include robust control measures and monitoring systems, comprehensive staff training, and clear guidance for guests, suppliers and other visitors.

Arrival

The Grand Hotel Birmingham aims to be a cashless environment: please use contactless payment methods wherever possible.

For guests who are staying at the hotel we will pre-authorise a credit card on arrival so that you can charge items – including breakfast, room service, and cocktails in Madeleine – to your room

Where possible, a few days before you arrive a member of the guest services team will contact you so that we can confirm as many details as possible in advance of your arrival.  This will help to make your check-in as quick and easy as possible.

You will find hand sanitisers positioned throughout the public areas of the hotel, as well as signage to avoid bottlenecks and congestion.

Mask-wearing is now discretionary. However, guests are welcome to request that staff wear a mask when personally interacting with them.

Checking in and Out

All bedroom key cards are cleaned and disinfected overnight. 

Smart TVs in guest bedrooms allow you to view your bill and to check out remotely on the day of departure.  We also have an Express Check-Out box in the lobby, where you can drop your key card and wallet.  A copy of the final bill will be emailed to you automatically when your room is checked out of the reservations system.

Public Areas

We have robust and thorough cleaning procedures in place for all public areas, particularly around peak times, and you’ll find sanitising stations in key areas throughout the hotel.

Public-area lavatories are regularly cleaned and sanitised. We keep a record of what time and by whom the public lavatories have been cleaned, and this record is available to view on request.

Bedrooms and Suites

On departure, all bedrooms and suites are thoroughly cleaned, sanitised and inspected and then sanitised.  Once the room has been inspected, no one is permitted to enter the room until it is time for the next guest to check in.

For guests staying two nights or more, the housekeeping team will clean and refresh bedrooms on a daily basis; and for guests staying four nights or more, bedlinen and towels will be replaced after the third night.  (Needless to say, you can request clean bedlinen and additional towels at any time during your stay.)

Most of the information that you might expect to find in your room – such as the hotel directory and room service menu – has been incorporated within the Smart TV.  However, you can also always dial 0 for Guest Services.

If you would prefer for your room not to be entered by the hotel team during your stay, please let the Front Desk team know and please hang the Do Not Disturb sign outside your room.

Food and Drink

Food hygiene standards are meticulously maintained, and we have traceability processes in place for all fresh produce that is delivered to The Grand.

Private Gym

The hotel gym is available for hotel guests only and can be booked in advance.  The gym can only be used by a maximum of two guests at one time, and those guests must be sharing the same guest bedroom or suite.

Once the gym has been used, it will be cleaned, fogged, and closed for a minimum of two hours.

Meeting & Event Spaces

We apply the same best practise throughout the hotel to our meeting and event spaces: from sanitising stations to the use of brand-new video conferencing technology that enables everything from interactive Q&A sessions to delegate polling.